Past Performance
Trusted Results Across Missions
Explore a track record of successful contract execution, program leadership, and innovative project delivery—demonstrating ACA’s ability to deliver mission-focused results for government and nonprofit organizations alike.
Examples of Contracts Won for Previous Organizations
Colorado Military Health Systems (CMHS) (Call Center)
$40.1M
Maxwell AFB (Custodial)
$26M
Armed Forces Retirement Home Gulfport, MS (Food Service)
$7M
Armed Forces Retirement Home (Grounds)
$1.5M
Mirador System Sustainment Services (MIRADOR) (Software Development)
$52M
Centers for Medicare and Medicaid Services (CMS) - Medicare Secondary Payer
(MSP) Commercial Repayment Center (CRC) (Call Center)
$46.5M
Federal Energy Regulation Commission (FERC) (Facilities Maintenance)
$1M
Eglin AFB (Information Technology Support Services)
$5M
Technical Data Support Services Enterprise Contract (TDSSe II) (Technical Writing)
$500K
Defense Logistics Agency Chemical Management Services (Logistics Services)
$5M
McDill Food Attendant Services (Food Services)
$4.7M
Florida Case Management Services (Social Services)
$80.5M
$269.8M
Program Management Operations
Army Corps of Engineers Information Technology (ACE-IT) Enterprise Service Desk (Helpdesk)
$15M
Health and Human Services (IT Services)
$500K
Army ROTC Instructor Services (Training)
$15M
Social Security National Data Backup Center (Facilities Maintenance)
$5M
Consumer Finance Protection Bureau (CFPB) (Helpdesk)
$1.5M
Maneuver Center of Excellence (MCoE) (SME Services)
$500K
Mark Center Building Facilities Maintenance (Facilities Maintenance)
$2M
Department of Health and Human Services (HHS)
$1.5M
Information Technology Capabilities Contract (ITCC-II)
$5M
$46M
Project Examples:
Veterans Initiative Program Development Example Achievements
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Obtained DoD Skillbridge Provider
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Obtained Virginia Values Veterans (V3) Certification
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Obtained Army Partnership for Youth Success
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Obtained Veteran Friendly Designation
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Obtained National Resource Directory
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Created and implemented Internal recognition and awards
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Increased Veteran employment (+400% in the first year)
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Created and implemented organization resource group
BHC ITSM Solution:
Led the Assessment Team in conducting thorough research and delivering strategic recommendations that enabled the parent organization to transition from its legacy Lotus Notes-based service desk to a modern, user-friendly, and scalable ITSM solution.
International Customer Management Institute (ICMI) Certification:
As Project Manager, led the effort to achieve ICMI Certification for the organization’s call center by conducting in-depth research, developing comprehensive documentation, including SOPs, Supervisor and WFM Supervisor Playbooks, and overseeing the creation and execution of the project plan to enhance service quality, operational efficiency, and industry compliance.